Refund Policy

Last updated: July 25, 2026

Renderha is a subscription and pay-as-you-go service for AI-generated architectural and design imagery. You buy credits, through a subscription plan or a one-time top-up pack, and spend them when you generate renders, camera angles, proposals and other outputs. Payments are processed by Paddle, our payment partner and merchant of record, and refunds are issued through Paddle back to your original payment method.

1. The 14-day refund guarantee

Every purchase, whether a subscription charge, a renewal, or a top-up pack, can be refunded in full within 14 days of the transaction, in line with Paddle's Buyer Terms. This applies to the full amount of the transaction, with no conditions: it does not matter whether the credits from that purchase have been spent, partly spent, or not touched at all.

2. What happens when a refund is issued

• The credits added by the refunded purchase are removed from your account.
• If the refunded charge paid for a subscription period, that subscription ends right away.
• Any credits you hold from other purchases, or from your free welcome allowance, are not affected.

3. After 14 days

Charges older than 14 days are generally not refundable, though we may still grant a refund at our discretion, and we always will where the law requires it. You can cancel your subscription at any time to stop future charges.

4. Cancelling a subscription

• You can cancel at any time from the billing portal (Pricing page, Manage billing).
• Your plan, and any credits already granted, stay usable until the end of the paid period.
• After that the subscription ends and no further charges are made. Cancelling stops future renewals; if you also want the current period refunded and you are within the 14-day window, see section 1.

5. Service errors

If a generation fails or comes back corrupted because of a fault on our side, tell us and we will restore the credits, re-run the job, or refund the charge, whichever suits you best, regardless of any time window.

6. How to request a refund

Email billing@renderha.ai from your account email, or use the link in the Paddle receipt that was emailed to you after purchase, and tell us which purchase you would like refunded. We respond within 2 business days, and refunds are returned to your original payment method by Paddle.

7. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your country. Where those laws grant you a broader refund right, that right applies.